Refund policy

Refund & Returns Policy

Due to the handmade and custom nature of our products, all sales are final unless an item arrives faulty or damaged.

If there is an issue with your order, you must contact us within 24–48 hours of delivery with clear photos and details of the problem. This allows us to assess the situation and arrange the next steps.

• Claims made after 48 hours of delivery will not be eligible for refund, replacement, or credit.

• Refunds or replacements will only be considered for items that arrive damaged, faulty, or incorrect.

• Normal wear and tear, accidental damage, or improper handling is not covered.

• Change of mind refunds are not accepted.

• Items must not be used, altered, or tampered with in order to qualify for a claim.

• If a return is approved, the item may need to be sent back before a refund or replacement is issued.

Once your order has been posted, we are not responsible for loss, theft, or delays caused by Australia Post or international carriers. Any shipping issues must be raised directly with the carrier.

By completing your purchase, you agree to this refund policy.